I was reading about Ritz Carlton Hotel and amazed by this hotel. The way they served their customers and the way they work leave the deepest impression on me. Especially the way they deal with the dissatisfy customers – instead of asking the customers to fill in a feedback form, the employees will do it [...]
Author Archive > qzeam
the passion
I read the book “You are the apple of my eye” (《那些年，我们一起追的女孩》). It is a story about a teenager, who is 16 and always the student which caused the most headache in his class, fell in love with the girl who always topped the class. This teenage court the girl for 8 years long. In [...]
The power of stress
There is a Chinese saying: 压力是动力, which means stress can be the motivation. In fact it is true. In the book “The power of stress – how to use good stress for success”, stress was divided to 4 types, which are breakdown, beyond comfort, comfort and zero stress. It is believed that beyond comfort stress [...]
Building a great team..
We had always know that team work is very important in our life, because there is no way that we can survive just by ourselves. However, how many of us know the way to make a team work? Just like the book “The Language of Team” says, we had never learn this skill from school [...]
The extra miles
When we are facing a failure in our expectation, have we ever wonder – did we push ourselves beyond our expectation? I think most of us will say no. Most of the times, we set a goal or expectation with in our ability. We are afraid of disappointment. We want to avoid failure. So we [...]
4 steps to change
I read an e-book called “The Four steps to Change”. It says we only need to do 4 things in order to change ourselves. Firstly it was to identify the limiting thoughts. For me, my limiting thoughts is insecurity and also lack of confidence in myself. After going through some activities, I had become more [...]